What participants, support coordinators and providers need to know
The NDIS is introducing an important change to claiming timeframes from 1 December 2026. Under the new rules, claims for NDIS supports will generally need to be submitted within 90 days of the support being delivered, reducing the previous two-year timeframe.
At JRA Plan Management, we want to help our participants and providers prepare for this change and understand what it means for submitting invoices, managing funding and making arrangements for future funding periods.
What is changing?
From 1 December 2026, the timeframe for submitting claims for NDIS supports will reduce from two years to 90 days from the date the support is delivered.
This means participants, plan managers and providers will need to be more mindful of when invoices are issued and submitted to ensure claims are lodged within the required timeframe.
Our recommendation: Don’t leave invoices sitting in an inbox or wait until the end of a funding period to submit them. The sooner invoices are submitted, the more time there is to address any issues before the claiming deadline.
What does this mean for participants?
If you are a participant with JRA Plan Management, we encourage you to speak with your providers and Support Coordinator, if applicable, about how invoices and claims will be managed under the new rules.
To help prepare, we recommend:
- Ensuring your providers submit invoices promptly after delivering supports.
- Reviewing any existing agreements with your providers about when claims will be submitted.
- Discussing any arrangements involving future funding periods before the new rules commence.
- Contacting your Support Coordinator or JRA Plan Management if you have questions about how these changes may affect your plan.
Taking these steps early can help reduce the risk of invoices being submitted outside the required timeframe.
What do providers need to know?
Providers should review their invoicing and administration processes ahead of 1 December 2026.
We encourage providers to submit invoices to JRA Plan Management as soon as possible after supports have been delivered, rather than holding invoices for extended periods.
It is also important to allow enough time for invoices to be received, checked and submitted for claiming within the applicable timeframe.
If you have outstanding invoices or invoices that have not yet been submitted, we recommend reviewing these as soon as possible.
What if an agreement has been made to claim from a future funding period?
Some participants and providers may have an arrangement to claim for supports from a future funding period. While these arrangements may be possible under the NDIS rules in certain circumstances, the new 90-day claiming timeframe must also be considered.
An agreement to claim from a future funding period does not extend the 90-day claiming timeframe.
For example, if a support is delivered on 10 December 2026, the claim will generally need to be submitted within 90 days of that date, even if the participant and provider have agreed to use funding from a later funding period.
Where funding periods apply to a participant’s plan, we recommend that participants and providers work together to manage supports and claims within the applicable funding periods wherever possible.
If you have an existing agreement to delay claiming, it is important to review the arrangement with your provider and Support Coordinator, if applicable, to ensure it remains appropriate under the new requirements.
You can read more about funding periods and delayed claims on the official NDIS website: Understanding your NDIS funding.
How can you prepare for the changes?
With the commencement date approaching, now is a good time to review your processes and existing arrangements.
Participants can:
- Speak with providers about timely invoicing.
- Review existing service agreements and arrangements involving future funding periods.
- Seek advice from their Support Coordinator or plan manager if they are unsure what to do.
Providers can:
- Review invoicing processes and outstanding invoices.
- Submit invoices promptly after supports are delivered.
- Discuss any delayed-claiming arrangements with participants before the new rules commence.
- Work with participants and Support Coordinators to ensure arrangements align with the applicable claiming timeframes and funding periods.
We’re here to help
At JRA Plan Management, we’re committed to helping our participants and providers navigate NDIS changes with confidence.
We encourage everyone to become familiar with the new claiming timeframe ahead of 1 December 2026 and review any arrangements that may be affected.
For further information, please visit the official NDIS website: Securing the NDIS for future generations – claiming timeframes.
If you have any questions about submitting invoices to JRA Plan Management or preparing for these changes, please don’t hesitate to get in touch with our team.